Dispatch occurs immediately after invoicing and final verification of your order.
Once approved, the merchandise is prepared for loading and scheduled for delivery to your address.
 

Our logistics team arranges the route and estimated delivery time based on your location and order size.
You’ll receive a notification or confirmation message once your order is on its way.
 

Yes. We provide on-site delivery and unloading at the address specified in your order, ensuring your products arrive exactly where you need them.
 

Yes. After your order is received and processed, you’ll receive an email confirmation from our office with your order details and estimated delivery date.
 

All orders are transported in temperature-controlled or secured vehicles as needed.
Fragile or perishable items are handled separately and packed to prevent damage.
 

Yes. You may request a preferred delivery window when placing your order.
While we do our best to accommodate every request, final timing depends on the delivery route and logistics capacity.
 

Please verify that all items match your invoice and that there is no visible damage before signing the delivery confirmation.
If any issue is detected, note it on the delivery slip and inform our office immediately.

Our delivery team assists with on-site unloading, following safety procedures to ensure your merchandise is placed securely and without damage.
 

In rare cases of delay due to traffic, weather, or logistical issues, our team will notify you promptly with an updated delivery estimate.
 

Yes. Clients who prefer can arrange warehouse pick-up with prior notice.
In such cases, our team will prepare the order for collection at the agreed time.

The invoice is issued after the order has been reviewed and confirmed, ensuring that all quantities, prices, and product details are accurate.
 

All prices are verified against the current price list or specific client agreements before the invoice is created.
If there are any updates or changes, you’ll be notified prior to invoicing.
 

Invoices are sent directly to your registered email address once the order is confirmed.
You can also request a copy through our office or WhatsApp support.
 

Each invoice includes:

• Client name and account number.
• Order reference and date.
• Detailed list of items, quantities, and prices.
• Taxes, discounts, and total amount due.
• Payment terms and methods.
   

If you notice any discrepancy, please contact our billing department within 24 hours.
We’ll review the order record and issue a corrected invoice if necessary.
 

Yes. For clients with regular orders, we can provide a weekly or monthly consolidated invoice upon request.
 

We accept bank transfers, checks, and approved digital payments depending on your account setup.
Payment details appear at the bottom of your invoice.
 

Payment terms vary depending on your agreement (e.g., Net 7, Net 15, or COD).
Please refer to the payment due date listed on your invoice.

It refers to the stage where our team selects and prepares the exact products requested in your order, ensuring accuracy before dispatch or delivery.
 

Every order is reviewed line by line. Our warehouse team uses a digital checklist linked to your original order, verifying each product’s name, quantity, and packaging before it’s marked as “picked”.
 

No items are replaced without your approval. If a product is unavailable, our office team contacts you to confirm a substitute or adjustment before completing the pick-up.
 

Yes. When placing your order, please specify brands, sizes, or packaging types (e.g., “Pomorola Sauce 1 case”, “Evian 500 ml glass”).
Our pickers will ensure that exact specification is respected.
 

Yes. When placing your order, please specify brands, sizes, or packaging types (e.g., “Pomorola Sauce 1 case”, “Evian 500 ml glass”).
Our pickers will ensure that exact specification is respected.
 

All fragile or temperature-sensitive products (like glass bottles, dairy, or frozen items) are handled separately, using proper packaging and cold-chain procedures to maintain quality and prevent damage.
 

Yes. Once the picking process begins, your order status changes to “In Preparation”, and you’ll receive a notification when it’s completed and ready for delivery or collection.
 

A quality-control supervisor double-checks every picked order against the original request to confirm that all items match exactly before sealing and labeling.
 

Please contact our customer service or office support within 24 hours.
We’ll review the pick-up record and arrange a replacement or correction promptly.

You can send your order in three ways:

• Through our online app or website form.
• By emailing our office order address.
• Or simply via WhatsApp, where our system automatically converts your message into an order and forwards it to the office.
   

Please include the following details for accurate processing:

• Product names or codes.
• Quantities and packaging (e.g., “1 case”, “2 units”).
• Delivery location or reference (e.g., “For Santa María”).
• Any special instructions or substitutions.

Our system reads the WhatsApp message, identifies products and quantities, and automatically creates a structured order.
Once verified, it is sent by email to our office team for review and confirmation.
 

No problem 

simply send a follow-up message or email indicating the additional or corrected items.

Our team will update your order before final confirmation.
 

Yes. Our system can interpret images and text from photos or screenshots, extract the product list, and match it with our catalog.

However, to ensure accuracy, we recommend sending clear photos or typing the list directly when possible.

If a product is unavailable, our office will notify you with a suggested alternative or update the order accordingly before final approval.
 

Orders received through the system are typically reviewed and confirmed within the same business day, depending on order volume and item availability.
 

If you haven’t received a confirmation within 24 hours, please contact our office support team via email or WhatsApp to verify your order status.
 

Yes. All messages are processed through a secure channel, and your data is handled according to our privacy and confidentiality policies.